Frequently Asked Questions
What is the difference between raw and virgin hair?
Raw hair is 100% human hair that has never been chemically processed. It comes from a single donor, keeps its natural texture, and is the highest quality. Because it's completely natural, each bundle may look slightly different.
Virgin hair is also 100% human hair and has not been chemically colored or processed, but it may come from multiple donors and is often lightly steamed to create a consistent curl or wave pattern. It still offers great quality but has a more uniform appearance.
Can I modify my order?
No, orders cannot be modified in any way once placed. You may only add on items if needed or you may cancel your order within 12 hours.
Can I color my hair?
Yes, raw hair can be easily lifted to 613 and virgin hair can be lifted to a 27 or 613. Seek professional service to preserve the integrity of your extensions.